What time does the course start?
Our course start times vary by location, usually between 8:00am – 9:30am if you would like to know the start time of a specific course please ask on the chat you’ll get an answer straight away.
Tree surgeons, not digging in the high way just needing to sign and guard off the road/ footpath. Which course?
If you are cutting down trees and have been asked to complete a NRSWA ticket, the likelihood is that you will just need to complete signing, lighting and guarding. This is so that you can sign off the road and path so that you can work safely.
How much is training in my area?
If you use the search bar on our homepage or click on the upcoming course page, then type in your location and the closest training centre will show with the prices, dates and availability. Or if you would prefer call the training team on 0800 0213 263.
I am not doing any excavating, I just need to monitor the operative?
If you are not doing any of the actual excavating or reinstating yourself and are just needing to monitor/ supervise the operatives, you will require the NRSWA Supervisor training.
I have done the NRSWA Operative course, but now need Supervisors.
If you have previously completed the NRSWA Operative course you can then complete the NRSWA Supervisors, you will receive a white card. But you have to be either an operative or a supervisor on site, you can’t be down as both as you can’t be the operative then supervise yourself. You won’t have to re sit unit 1 (this is the same for both operatives and supervisors) so when booking on, let us know that you have previously completed the operatives. You will need to bring your existing card along to the course with you.
If I do the NRSWA Supervisor course, can I do the operatives work?
No, if you complete the NRSWA Supervisor training course you can only supervise to make sure that the operative has carried out the work correctly. You are not trained to carry out the operatives work.
When and where do the NRSWA street works courses run?
We have NRSWA training centres UK wide, there are courses running weekly. If you search your location and the course which you require on our homepage www.projss.co.uk then the nearest training centre with dates and availability will show. If you have any questions please do not hesitate to call our training team on 0800 0213 263.
HELP, I’ve lost my card!
If you have lost your street works card you will need to phone SCOTVEC for a replacement on 0845 2702720.
How long does the NRSWA training last for?
The NRSWA certificates and card are valid for 5 years. Once your card has expired you will need to refresh your training with the Re- Assessment. We also run these courses UK wide, with courses running weekly.
Is there written work on the NRSWA Operative course?
The NRSWA Operative course is practical, there is some theory and written work but this is a small portion of the course. If you have any concerns, you can call and speak to our team. If you have a learning difficulty this isn’t a problem we can let the trainer know before you attend and he can give you extra help if required.
I don’t do any digging. I just put out the signs/ cones/ barriers? Which unit?
If you are not doing any excavating or reinstating in the footpath or road, but you need to sign off an area to work in. You might just need;
002 – Signing, lighting and guarding
This is a 1 or 2 day course (depending on your location and experience) which we run UK wide on a weekly basis. Dates and prices for this unit are on our website alternatively call us for locations and availability.
Can I cancel my booking?
We require 21 days’ notice before the course is due to start for all cancellations, if you cancel between 15 and 21 days’ before the course is due to start we can refund 60% of your course fee. Unfortunately if you do not give us at least 15 days’ notice we cannot guarantee any of your course fees will be refunded.
We will try everything we can to recover your course fee, including selling your course place to another delegate, in this instance we can recover your course fee. This however is on a case by case basis.
My card has expired
If your card has expired and you live in England, you will need to take a re-assessment course, you can take a re-assessment course 6 months before your card expires and up to 6 months after its expiry date. The registration can take up to 8 weeks to come through, so we advise candidates to take their re-assessment course no later than 4 months after the expiry date.
If your card has been expired longer than 6 months you will have to take a full streetworks course again.
What do I do if I’ve lost my card?
If your streetworks card is lost or stolen you will have to re-register, visit SWQR to download and fill out the application form.
SWQR Contact number – 0845 270 2720
My certificate is here but my card is not?
If your certificate has arrived but your card has not, don’t worry, cards can often take up to 12 weeks to arrive and sometimes longer. You can call Project Skills Solutions on 0800 0213 263 to check on the status of your card.
How long will it take for my certificate and card to arrive?
Certificates and your streetworks card will usually take between 10-12 weeks but can take much longer. If you are concerned that your card or certificate has not arrived, please don’t hesitate to call us on 0800 0213 263 and we will check the status of your card and certificate.
What NRSWA course do I need?
Operative or Supervisor? Full course or individual unit? We want to make sure you book the course that you need, if you are unsure what course you need, click here to find out.
Is the course guaranteed to run?
The very nature of these training courses mean we need a minimum number of people for the course to run. This is both to make it financially viable as well as promoting a good environment for learning.
We do our best to never cancel courses and it is rare that we do.
If you are worried about a course being cancelled speak to our team and they will be happy to tell you how many people are booked on and the likelihood your course will be cancelled/moved.
Where are you based?
The PSS head office is in Basildon, Essex, but we have training centres/ locations UK wide.
How do I contact you?
You can speak to our team on the website chat or call us on 0800 0213 263 8:00am – 5:00pm. Alternatively you can email us at [email protected]
I’m confused as to what course I need?
If you are confused about courses, you can call 0800 0213 263 and speak to our training team today.
Who is Marvin?
Marvin is our quackers little duck, he is here to help.
Don’t forget ‘Don’t Duck Out of Training….’
I have a group of delegates can a course be tailored to my companies needs?
Yes we can get the trainer to tailor the course content to the specific needs of clients.
I have a group of delegates can a trainer come to me?
In most cases yes we can send trainers to your site. The only scenario when we can’t is if the training has to be completed at an accredited centre. This is the case with NRSWA training.
Why do the NRSWA courses have different durations and prices at each location?
This is because we offer different units at each location.
Does the price include the certificates?
All of our prices include all the certification and/or cards for the course, there are no added extras for any certificates or registration.
I can’t find the full address for the training location on your website?
The full address will be sent out once your booking is confirmed, our team can tell you where the course is but we don’t give out exact addresses as delegates have arrived at courses without their booking being confirmed and have been disappointed.
